Email - [email protected]

IT Systems Consultant

Petards Corporate Knowledge August 2001 - October 2002

Key Skills:

Defined client’s requirements using data and process modelling, based on their business objectives.

Formulated system specifications and created project plans using MS Project 2000.

Created client’s CRM systems using bespoke RAD programming tool.

Prepared training course plans and documentation; delivered training courses to clients.

Demonstrated the flexibility to fulfil any additional project requirements as required: data migration - creation of Oracle triggers - writing management reports - ongoing project liaison - client support.

Achievements:

Managed the design, creation and implementation of a new Incident Management System for Bradford City Council CCTV Control Centre, running on SQL Server 7.0.

Specified and developed an eCRM system, used by Petards as the new initial platform for all internet-based eCRM systems. Modules included: contact and opportunity management - sales forecasting - diary - activity management - marketing campaign production and analysis - document management - helpdesk support - management reporting.

Learnt the bespoke RAD programming language used by Petards, to advanced level, in half the usual time.

Co-ordinated the successful integration and ongoing development of an externally-sourced management reporting tool, subsequently included in all client installations.

Developed a data cleansing module for a large pharmaceutical equipment manufacturer’s CRM system, to automate external cleansing of existing customer data, with fully integrated merge/purge import routines.

Database Manager

Wembley Event Management Services Ltd April 2000 - August 2001

Key Skills:

Project management of new CRM system using Prince 2/MS Project 2000, with budgetary responsibility.

Internal business consultant - defined all system functions required to fulfil business requirements.

Managed user acceptance testing and training of the internal project team.

Communication skills - managed the project team effectively, involving end users throughout the process.

Sourced and managed all in-house and client data requirements.

Achievements:

Successfully specified and developed a corporate hospitality CRM system for ‘Corporate Innovations Ltd’, completed on time and on budget, using MS Access 2000/VBA. Modules included: event management - internal resource management - supplier management - invoicing - delegate registration - itinerary planner.

Managed the internal testing and implementation of a CTI system with IVR, ACD and skills based routing.

Marketing Database Coordinator

Heinemann Educational Publishers. September 1998 - April 2000

Key Skills:

Proposed business processes for a new CRM system in an environment where many managers were not confident in the use of IT systems.

Identified new or improved business opportunities through the development or enhancement of systems and working practices.

Confident intermediary - increased the levels of communication and understanding between the technical IT and creative marketing departments.

Achievements:

Promotions Administrator Heinemann Educational Publishers 1997 - 1998

Journal Order Processor Blackwell Science Ltd 1996 - 1997

Assistant Manager The Natural World 1996 - 1996

MS Office 2000: Project, Access, Word, Excel, Powerpoint, VBA, Outlook

Databases: SQL Server 7.0, MS Access 2000, CRMSoft (RAD), Pro2000 (VB)

Reporting Packages: MS Access 2000, Showcase Vista, One-Up.

Implementing a database in SQL Server 7.0.

Intermediate and Advanced Access 97.

Degree BSc. (Hons.) Geography, 2:2, Southampton University.

A Levels Maths B - Geography B - Physics B - Ceramics D.